返金ポリシー

 

Our office is located in Tokyo, Japan and all orders ship from the same location. For questions, please contact us at shota_matsumura@katsuobushi.jp

REFUNDS
Above all, we want you to be satisfied, so if you're not satisfied with your purchase, you can return the items and ask for a refund, an exchange or a voucher. Returns must be within 7 days of delivery and all returned items must be in the original condition you received them in. Shipping cost cannot be reimbursed.

Before sending back the products, please send us a email (shota_matsumura@katsuobushi.jp) indicating what you're returning and why. We are not able to pay for the cost of shipping the products back to us unless the product was damaged.

TAXES
Please be aware that in all cases the customer is responsible for paying Customs fees and for providing any and all documents required by Customs in your country.